Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains what we can help with, what we can't, and how to reach us.

What We Can Help With

Crypto Casinos is an independent research and comparison site for US players looking into crypto casinos. We're not a casino ourselves, we don't process deposits or withdrawals, and we can't access anyone's player account. What we can do is answer questions about how we put this site together and help you find the right page for what you need.

• Corrections to bonus terms, coin support, or other details on a review that may be outdated
• Questions about how we score and rank the operators listed on our reviews
• Feedback on a site we've covered, including reports of problems you've had trying to withdraw or verify an account
• General questions about how crypto deposits, wallets, or wagering requirements work in principle
• Requests to update or remove information about a licensed business, submitted with supporting evidence

What We Can't Help With

Because we don't operate any casino and hold no player funds, there are limits to what a message to us can achieve:

• We can't process a deposit, withdrawal, or bonus claim — that has to go through the operator's own support team, which you'll find listed on their site
• We can't verify your identity, resolve a KYC dispute, or reinstate a restricted account
• We can't give personal legal or tax advice about gambling winnings or crypto gains. For that, speak to a qualified professional — the rules vary by state and by individual circumstances
• We can't offer guidance on getting around a site's geo-restrictions, KYC checks, or state exclusions. If a site says it doesn't accept players from your state, that restriction stands and we won't suggest ways around it

Before You Write In: Check These First

A lot of questions we receive are already answered elsewhere on the site, so it's worth a quick look before reaching out:

1. Read the full review of the operator in question, including the bonus terms and wagering requirements listed alongside the offer
2. Check our casino reviews page for coin support, licensing details, and payout information on individual sites
3. If your question is about gambling habits, spending limits, or where to find support, our Responsible Gambling page lists tools and the National Problem Gambling Helpline (1-800-GAMBLER)
4. For questions about how our site works, our review process, or our affiliate relationships, see About Us
5. Legal and usage questions are covered in our Terms and Conditions

How Our Reviews Stay Independent

We earn commission when readers sign up through links on this site. That relationship never decides where an operator ranks — placement is based on the same research criteria applied across every site we cover, including licensing, coin support, payout speed, and bonus terms. If you think a review has drifted from that standard, tell us. Corrections based on evidence are one of the fastest ways this site improves.

A Note on Offshore Sites and Support Response Times

Most operators reviewed on this site are licensed offshore, typically in jurisdictions like Curaçao or Anjouan, rather than by any US regulator. That means their support channels and dispute processes work differently from a state-regulated operator's. If you're contacting us about a dispute with a specific casino, it helps to explain what you've already tried through their own support, since we're not in a position to intervene directly in account or payment issues.

Responsible Gambling Comes First

If your message touches on losing more than you meant to, feeling unable to stop, or wanting to set limits, please reach out to the National Problem Gambling Helpline on 1-800-GAMBLER, or visit our Responsible Gambling page for tools and further support. Offshore crypto casinos don't always offer the same self-exclusion options or player protections as state-regulated sites, so it's worth setting your own limits before you play. Everything on this site is intended for readers of legal gambling age in their state — 18 or 21 depending on the operator and local law — and gambling should never be treated as a way to make money or solve financial pressure.

Getting the Most Useful Reply

When you get in touch, a bit of context speeds things up:

• The name of the casino or page you're asking about
• What specifically looked wrong or unclear, with a link if possible
• Whether you're asking as a player, an operator, or a researcher

We read every message, but we can't guarantee a reply to requests that fall outside what's outlined above — particularly anything asking for personal financial advice or help bypassing an operator's verification checks.